LynsAvenue modern quilt patterns and quilts, handmade in Melbourne, Australia

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  • Home
  • Shop
    • Quilt Patterns - PDF
    • Quilt Block Patterns - PDF
    • Finished Quilts
  • Blog
  • About
  • Contact

Refund Policy


Digital Downloads

Digital downloads (PDF) cannot be returned or refunded.  No exceptions.

Physical Products

We want you to absolutely love your item, so if you are unhappy with your purchase in any way, please email contact us within 10 days of receiving your purchase.  If 10 days have gone by since receiving your purchase, unfortunately we can't offer you a refund or exchange.
​To be eligible for a return, your item must unused and in the same condition you received it in.  It must also be in its original packaging.


To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at lynett@lynsavenue.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


SHIPPING POLICY
REFUND POLICY
​PATTERN CORRECTIONS​

disclosure policy

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